Need Help with the Fava App?

We are here to help you get the most out of your Fava membership. Find answers to common questions below, or reach out directly to our team.

Email: support@joinfava.co

Response Time: Within 1 business day

Getting Started

Creating an Account

Download Fava from your app store, tap Sign Up, and register using your email address. Your Fava membership unlocks exclusive offers at top partner restaurants.

Finding Offers Near You

Enable location permissions when prompted to see nearby restaurants and live promotions. You can discover spots by:

  • Browsing the Home feed
  • Searching by restaurant name
  • Using the Map tab to explore your surroundings

Claiming & Redeeming Offers

How do I claim an offer?

  1. Open any active offer.
  2. Select the restaurant location you plan to visit.
  3. Tap Claim Offer.

Your claimed deals will be stored in your My Offers tab.

How do I redeem an offer at the restaurant?

  1. Go to My Offers and select your claimed deal.
  2. Tap Redeem Offer to generate your unique redemption code.
  3. Show the code on your screen to your server for validation.

Note: Only tap Redeem Offer when you are ready to pay. Redemption codes are time-limited once activated.

Frequently Asked Offer Questions

  • Do offers expire?
    Yes. Every offer displays a specific expiration date, and select deals have a capped limit on total redemptions. Once an offer sells out or passes its expiration date, it can no longer be claimed.
  • Can I use the same offer more than once?
    Each offer is restricted to one claim per member, unless explicitly stated otherwise in the offer details.

Managing Your Account

  • Updating Your Profile: Navigate to the Account tab to manage your name, email address, profile photo, and notification settings.
  • Saved Restaurants: Tap the Heart icon on any restaurant or offer to bookmark it. Your saved spots will sync across devices under the Saved tab.
  • Deleting Your Account:
    1. Open the Account tab.
    2. Scroll down and tap Delete Account.
    3. Confirm the action.

Warning: Deleting your account permanently removes your profile, saved restaurants, and claimed offers. This action cannot be undone. If you cannot access the app, email support@joinfava.co to request deletion within 30 days.

Troubleshooting

Issue Recommended Action
No offers appearing nearby Ensure location permissions are turned on in your device settings. If you are outside a standard zone, tap Search More Area on the Map tab to expand your radius.
Offer failing to claim Verify your internet connection. If the issue persists, check whether the offer has reached its maximum redemption limit and marked as sold out.
Unexpectedly signed out Sign back in from the Account tab. If your session drops repeatedly, contact support with your account email and device details.
App interface failing to load Force-close and reopen the app. If unresolved, uninstall and reinstall Fava. Reach out to support with your device model and OS version if issues continue.

Contact & Resources